Digital Workplace

Unleash the hidden potential in your business

Re-imagine your business digitally. By connecting your customers, people, products and operations.

Our Digital Workplace solution enables you to leverage the power of cloud-based technologies to make a digital transformation that makes major improvements to your business, customer experience, your staff productivity, and your revenues.

It gets you out of spreadsheets and provides your teams with the tools to quickly collaborate and win more new business, boost customer experience, improve productivity and get a 360-degree view of your business that helps you reduce your costs and improve profitability.

All in one business management solution. That is built on the familiar Microsoft applications that you and your staff use every day.

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Digital Workplace

Turn relationships into revenue by fully aligning your sales and marketing teams and going beyond simple sales force automation. Get real-time insight to better understand customer needs, engage and nurture more effectively – and win more business.

Use powerful AI and automation, and social data from LinkedIn, to enable smarter relationship selling and intelligently build a pipeline that is more likely to convert.

Grow Your Business
  • Shorten onboarding time – for new sales staff with contextual help and an AI-driven sales process
  • Increase sales effectiveness – by using real-time analytics dashboards to plan and monitor results
  • Gain visibility & insights – move from data to predictive insights with interactive, drill-down reports
  • Use out-of-the-box dashboards – dynamic lead scoring and segmentation to gain customer insight
  • Run multi-channel campaigns – and monitor interactions across emails, landing pages & social media
  • Use online customer surveys – to better understand what your customers really need
  • Create a single view of the customer – with one, 360° view of contacts, leads & customers
  • Close more deals – with personalized, account-based marketing that drives relationships and revenue
  • Use powerful automation – to drive prospects quickly through the funnel
  • Simplify sales execution – and accelerate deals with an end-to-end guided experience for opportunity management
  • Increase seller productivity – with intuitive, familiar tools like Excel and Outlook alongside Dynamics 365
  • Sell anytime, anywhere – support sales on the go, using contextual insights via mobile app
  • Provide the best next step – and stay informed about customers you care about with embedded insights
  • Target new customers – enable insight-driven social selling and get lead recommendations via LinkedIn
  • AI driven insight – guides sales staff through best next steps to close business more quickly
  • Enable relationship selling – by connecting data and processes that build trust and scale easily
  • Get a clear view of organization structure – with interactive org charts that identify stakeholder relationships
  • Personalise your content – and sales documents with embedded Office 365 tools

We help you to take control of your workload and work smarter– not harder. By moving away from the world of the disconnected systems, data silos, processes and systems that can hold your business back.

Digital Workplace gets your business out of paper and spreadsheets and give your teams the tools and capability to collaborate, share and analyze information – and quickly make the key decisions that keep your business moving forward. Whenever and wherever that business takes them.

All in a single, end-to-end solution that not only leverages the Microsoft applications you are already familiar with like Office 365 – but also integrates with the best-in-class third party solutions you are already using like Xero, Sage, and many others.

Automate to improve productivity
  • Bring your business together – with more efficient processes and more efficient teams
  • Minimize time spent on admin – and time spent piecing information together with one single copy of the truth
  • Integrate best in class 3rd party applications – that you are already using
  • Use intelligent automation – to dynamically guide sales and customer service staff by surfacing the right information at the right time
  • Free up your sales people to sell – and close more deals by automating repetitive, low-level tasks
  • Use AI to automate – issue resolution and free up your customer service staff for high-value interactions
  • Enable collaboration – and better communication between teams from sales & marketing, through finance to customer service
  • Work better together – by getting the right people connected to leverage expertise and solve problems for customers
  • Enable employees to work from anywhere – with anywhere and any device working across PC, tablet and mobile

By smashing through data silos, our Digital Workplace solution puts you in the driving seat and lets you focus firmly on the big picture. Use predictive insights to get a 360° view of your customers with AI-driven data on buying, service, and communication history all available in one place.

Take gut feel firmly out of the equation and let automated reporting and dynamic drill-downs help you zero in on the information that really matters. Use data as a competitive business advantage – to help you better understand your customers and connect with them on their terms. And focus on the most profitable opportunities.

Get 360 degree business insight
  • See everything in one place – with one single point of truth across sales, marketing, operations and customer service
  • Take control of your business – and make better informed decisions by sharing data across your business in real-time
  • Spot trends early –with smart data intelligence that lets you understand what is and isn’t working and take corrective action
  • Analyse customer data at a glance – with highly customizable dashboards that enable you to drill down to the data that really matters
  • Get an end-to-end view – of the customer journey from sales to service and delivery
  • Get actionable insights – that help you sell more, more often and create exceptional customer experiences that boost customer loyalty
  • Get a single dashboard view – across teams, functions and regional teams across your business
  • Empower your sales force – with deep customer profiling and AI driven insights that help you drive your business revenue
  • Create data-driven customer experiences – that give you the competitive edge you need and keep customers coming back for more

Get an Enterprise grade solution without Enterprise costs.

When you look at the benefits of our Digital Workplace solution, you would be forgiven for thinking that it might be out of reach for you financially. But that simply isn’t the case.

It has been designed specifically with SMEs in mind where you can benefit from flexible pricing. And we can work to transition your business at a pace to suit your business – and scale up or down based on changes that come along. And as you move from Capex to Opex, it’s kind to your cash flow too.

And once it’s in place, you will start reducing costs and improving margins across your entire business.

Reduce Your Costs
  • Pay as you go model – removes the need for heavy fixed infrastructure costs
  • Independently deployable apps – allow you to grow at the level and pace of your budget across your organization
  • Scale up or down – to meet seasonal or other changes in your business or quickly take advantage of new opportunities
  • Ensure you don’t over-service clients – and miss out on valuable billable time which can be invoiced
  • Highly accurate staff time tracking – ensures you don’t leave money on the table and no revenue falls through the cracks
  • See the transformational difference in profitability – as this goes directly to your bottom line
  • The data you need to focus on the bottom-line – with the ability to track, model and assess the financial position right across your business
  • Drive margin revenue growth – by analyzing the profitability of business at a granular level
  • Reduce operational expenses – with financial process automation and budget planning and control.

Effortless and personalized service. On any channel.

Digital Workplace lets you differentiate your brand and earn customers for life with built-in intelligence that delivers faster, more personalised service and adds value to every interaction, even on the go.

Supercharge the customer experience and engagement by creating a personalized experience on every channel. Use AI to increase availability and let customers serve themselves – freeing up customer service staff to concentrate on higher-value interactions.

Boost Customer Experience
  • Create effortless support experiences – make it easy to find answers through self-service, community or social channels
  • Use AI through virtual agents – use service bots to automate resolution and free your agents up for higher value interactions
  • Resolve issues before they happen – and keep customers happy ahead of time with predictive care
  • Guide agents to optimal outcomes – let intelligent automation dynamically guide agents to the right actions by surfacing relevant information exactly when they need it
  • Personalise service at every touchpoint – a 360-degree view of each customer’s journey enables your staff to anticipate needs and personalise every interaction
  • Turn service into revenue – use service and support to drive upsell and cross-sell by empowering staff with automated recommendations
  • Learn from your customers – create opportunities to improve the service experience through feedback, forums and social listening
  • Turn insights into action – improve service through targeted analysis of service and business-critical data
  • Speed onboarding & adoption – quickly onboard new agents and keep them fully up to date on new features and best practices

Helping you make the digital transition.
With minimum hassle.

We often find that clients are unsure of how to move their digital transformation plans forward.

That’s where we come in. We have a simple 3 step approach to guide you through the entire process and minimize the disruption to your business.

  • Review – we work with you to understand your business goals, how it works and what you want to achieve with your transformation project
  • Design – then we use our extensive expertise to design a business application solution, specifically tailored to your needs
  • Run – we then work with you to roll-out, support and continue to develop your solution

Simply contact us for a no-obligation consultation now

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Not ready for a Digital Workplace solution but need help with your IT?

Whether you are unhappy with your current IT provider or looking to minimize disruption and downtime in your business. We can make IT work more effectively for your business.

We have 15 years’ experience of successfully providing trusted, affordable IT support services to small and medium companies – from ad-hoc IT support to fully Managed IT support, through to Cloud migrations and helping you to make the most of Microsoft Office 365 and Dynamics 365 CRM.

And this experience is available to your business right now.

Request IT Review