IT Support Scotland

Highly effective, Fully Managed Support Services for SMEs in Scotland

We’re a specialist IT support provider in Scotland – and Microsoft Silver partner – with over 15 years of experience helping SMEs with their IT in Scotland. We help over 50 customers streamline and boost the value of their business IT – and have the cross-industry expertise to tackle any IT challenges or issues you might be facing.

We know the importance of having cost-effective IT services that guarantee minimal disruption to your business. That’s why we offer flat-rate IT Support services in Scotland with no hidden fees or add-on costs. From day 1, you’ll know exactly what to expect and what you’re paying for -– with no surprises.

By taking the time to develop best-fit IT solutions in Scotland with a measurable impact on your ROI, we ensure that your IT works for you. So why not focus on your core business, and let us shoulder the burden of keeping your IT ticking over smoothly?

We’re just a phone call away.

Comprehensive IT support services that solve your IT worries

Transition to remote working with confidence

Your teams need to be prepared to work from home or anywhere without compromising security or productivity. Transitioning from conventional to Cloud technologies can be a daunting prospect. However – from Microsoft Teams, to CRM systems, to customer support tools and financial systems – we’ll ensure your business is 100% “remote-future-ready”.

Remote & hybrid work support

In the wake of COVID-19, businesses and employees were forced to adapt to remote working environments quickly. But getting that right takes expertise. We’ll help you navigate the obstacles to a successful remote future, from choosing the correct Cloud tools to maintaining security online. And benefit from our expertise in a range of Microsoft products including Office 365, Dynamics 365, Business Central and Power BI.

Your are not an IT specialist, we are

As your business evolves, you may face growing challenges to manage your IT in terms of scalability, security, and general maintenance. We can help you leverage your IT more efficiently by reviewing your IT infrastructure and support levels. By offloading your managed IT concerns to us, you can focus on your business.

Proactive cybersecurity and data protection

Cybersecurity threats are at an all-time high, and small businesses in Scotland are under increasing scrutiny to safeguard consumer data. With the average cyberattack costing SMEs up to £11,000, can you afford to sit back and relax? As a Cyber Essentials Scotland and Microsoft Silver Competency-certified security provider, we’ll help you prepare for anything.

Don’t let ineffective IT get in the way of you doing business

Offload your IT burden to us

As a modern small business in Scotland, you probably utilize a complex web of hardware, software and network assets. Aside from making long-term decisions about managing, investing, and supporting your IT, you also need to take care of daily concerns like fixing bugs, backing up data, scanning for malware, etc. All of this eats into precious time you could’ve spent doing bigger and better things.

Why not let our expert team shoulder your IT support burden? Our mission is to see our customers really excel at what they do. By making sure that they are boosted by their IT, not dragged down by problems. Let us streamline your IT and detect and solve issues before they impact your business – keeping you up and running 24/7.

  •  8 Security patches applied
  • 16 login attempts  blocked
  • Updated operating system

Why over 50 businesses in Central Scotland trust Managed IT Experts

To keep their businesses safe and up and running 24/7.



Average response time to requests


/ 5

Based on independent Google reviews



How long we have been keeping SMEs up and running



Average customer satisfaction scores



Port of call for our clients when their IT fails

How it works

If you decide to work with us, you’re not just hiring an IT support service provider but a partner which is focused on your success. We are with you every step of the way.

To start the journey, we’ll conduct an independent and unbiased assessment of your entire IT ecosystem. This will help us identify your unique challenges and create a strategy specifically to address them.

We believe in a collaborative process, working closely with you to ensure transparency and trust. That means setting and executing concrete deliverables to start accelerating positive change in your business.

Proud to provide IT support in Central Scotland

Our business is built entirely on trust and partnership.

For the past 15 years we have been delivering IT Support in Central Scotland to companies across a range of industries. So whether you are not getting the value you need from your existing IT partner or having a specific IT issue you need us to fix – we would be very glad to have a no-obligation discussion around your needs. And what we can do to help.

We pride ourselves on proving highly effective IT Support in Central Scotland – to over 50 businesses across the region. 

And we can help your business too.

David Shuster
Managing Director

What is included in our fully Managed IT support package in Central Scotland?

Remote and onsite support

Even when we are not physically present in your business, we’re still actively monitoring your IT infrastructure. And 24/7 remote monitoring gives us full visibility into the health of your IT systems – meaning we can also react at a moments’ notice to deliver onsite IT support as and when you need it.

Support for remote & hybrid working

Is your business ready to face the unique challenges presented by Cloud-based technologies and a remote working future? Instead of feeling your way in the dark, let us guide your through the process. From configuring custom VPNs to securing your entire network, we’ll ensure your business is Cloud-ready.

Dedicated account and support team

And be assured you’re more than a ticket in our helpdesk. At Managed IT Experts, we view you as a valued business partner. We always go above and beyond to give your business the unique treatment it deserves through thick or thin. That’s why we provide each customer with a dedicated success team. Including everything from a strategic Account Manager to Helpdesk team.

Business-focused, strategic IT

Taking care of your day-to-day IT management is just one part of our service. We also look for opportunities to maximize value for customers and improving ROI on IT investments. This begins with careful upfront planning and preparation – and continues with regular assessments to ensure we’re meeting your needs.

Highly secure solutions

CyberSecurity threats are pervasive and present at every level of the IT stack. Whether it’s your network, software, business apps, or employees, every element is a potential weak point that hackers can exploit. We are a Cyber Essentials-certified support provider and take a broad-based approach that keeps your business both secure and compliant.

Peace of mind

Why waste your precious time troubleshooting your IT? Get your teams focused back on the things that drive your business – like finding more customers and making them happy. And discover real peace of mind by entrusting your IT management to an expert IT solutions provider like us.

Our award-winning partners.

At Managed IT Experts we always have a focus on providing independent advice.  As well as working with industry-leading partners.

Save money for your business from Day 1

We have a range of packages depending on your specific business needs.

Ad-hoc IT support

Not sure what your IT support needs will be? We’ve got you covered with break-fix IT support services. Whatever challenges are thrown at your business, we’ll be a call away from helping get your IT systems back up and running.

Block of hours contract

Want to control the amount of monthly budget you allocate to your business IT support? We offer prepaid IT block of hour packages. With no minimum billing, you’re free to choose the exact support availability you need – and when you receive it.

Fully Managed IT Support

We can deliver all of your Managed IT support needs. For ultimate peace of mind, flexibility and cost-effectiveness. Let our multi-talented support team help you get the most out of your IT – and keep your business up and running 24/7.

Our monthly packages are designed to fit your budget and requirements – and start from as little as £190 + VAT per month.

How our packages compare

Choose the package that most closely meets the specific needs of your business from ad-hoc to “all-in” support.


Reactive support service

No guaranteed response times
Office hours support only
No dedicated resource
Project specific updates
Non discounted pricing
No project work discounts


Proactive support service

Guaranteed response times
24 x 7 support
Access to specific team members
Regular reporting
Discounted block of hours pricing
20% discount on IT project work


Proactive, “all-in” service

Guaranteed response times
24 x 7 support
Fully dedicated virtual IT department
Quarterly reviews & reporting
All-inclusive monthly fee
30% discount on IT project work

It always starts with an open and honest conversation

How we’ve helped other small businesses like you

Over the last 15 years, we’ve provided bespoke and full-service IT management solutions to small to medium businesses across the whole of Scotland. Here’s what they say about working with us.

Just some of the businesses who trust us with their IT

Dedicated Managed IT Support for Scottish-based SMEs

Over 50 businesses across Scotland trust to unlock the full power of their IT. And we are able to deliver a high level of service from our offices in Dunfermline, Edinburgh and Glasgow.

As a Microsoft Silver Partner and Cybersecurity Essentials-certified support provider, we are able to balance the benefits of proven Microsoft technologies with expert IT service with a local touch.

We also have experience of working across a breadth of sectors from Professional Services companies to Construction and Charities.

Need effective IT support for your business based in Central Scotland?

Book a no-obligation call with one of our consultants

30-minute no-obligation chat about your needs

No pressure to sign up – just an honest discussion about your needs

Get an expert opinion on your IT challenges and needs



Some Commonly Asked Questions

What kind of IT support solutions can you provide to small and medium sized businesses in Central Scotland?

We deliver our IT support solutions to a wide range of businesses across Central Scotland including:

  • Adhoc IT services – where we work with you to define a fixed amount of IT support time that you can call off against work done
  • Fully Managed IT Services – an “all inclusive” approach to meeting your IT support needs. For one, single monthly fee that gives full visibility on costs
  • Cyber Essentials Audit – Managed IT Experts is an authorised Cyber Essentials provider in Scotland and we provide a comprehensive security audit in your business
  • IT security solutions – our comprehensive IT security solutions in Central Scotland include Cyber Security Awareness training, Cyber Security Monitoring and Tools and Business Continuity and Disaster recovery planning
  • IT systems and infrastructure audit – let us assess the overall performance of your IT infrastructure and report back on how to make it better

Are your IT services in Central Scotland scalable to meet my business needs?

Although we support a wide range of technology solutions for our customers, Microsoft’s cloud-based business applications are at the centre of our approach. As a Microsoft Silver partner we have the expertise and capability to create highly scalable and comprehensive IT support solutions for our customers in Glasgow. That combine the ability to get up and running quickly – and scale as needed. With cost-effective, “all-in” monthly fees to help with budgeting for IT costs.

Has Managed IT Experts been delivering IT support services in Central Scotland long?

We have been successfully providing IT solutions and support to businesses across Central Scotland for the past 15 years. Our customers consistently rate our services as 5 star and we take a pride in working as partners of their business. We offer a strong combination of 24/7 remote monitoring of your business network with onsite visits to clients across Central Scotland.

Do you offer IT services to all types of business in Central Scotland?

In sectoral terms we do offer IT solutions in Central Scotland to a very wide range of customers who are in a variety of sectors from pharmaceuticals to the charity sector, and from manufacturing to professional services.

Our IT support solutions are also designed with the needs of small and medium-sized businesses in mind. Our focus is on taking full responsibility for a customer’s IT systems and infrastructure through service offerings like fully Managed IT support – which lets them get on with growing their business.

Does your IT service portfolio in Central Scotland including Cloud Services and Cyber Security solutions?

Both services are available to our customers.

What we offer on the Cloud side is going to differ based on your own needs. Some of our customers have very specific support needs for support with Microsoft products including Microsoft 365, Microsoft Power Platform, Microsoft Teams,    Microsoft Dynamics 365 and Microsoft Power Platform. However, we can also take a much broader based approach and deliver an entire Cloud based solution.

Our Cyber Security solutions protect your business assets – including systems, data and employees – from Cyber Threats that are increasingly targeting small and medium-sized businesses.

Think we can help? Talk to us about improving your IT performance now

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