We couldn’t be much happier with the way things have gone since we commenced using Managed IT Experts over a year ago.
Previously, our IT security and planning was very reactive, and as a result was a bit haphazard.
Managed IT Experts offered a sensible analysis of what our shortcomings were, and they worked with us at every stage, mainly leading us into a much more secure environment, with proper back-ups
And organised IT protocols. All changes were planned in some detail, and as a result of the homework having been done, it invariably led to the various projects being achieved reasonably on time, and also achieving the objective set.
What we like about suppliers is if they do what they say they are going to do, and that is exactly what Managed It Experts did for us.
We are in a much better place now, IT-wise, and a lot of that is down to the way Managed It Experts led us.
We have been using the services of Managed IT Experts since the summer of 2016 when we had a reasonably major IT issue. This matter was dealt with professionally and with a sense of calmness that got us all through, what would have otherwise been, a very difficult time.
We have since used Managed IT Experts for all our IT requirements and find them an absolutely superb company to deal with. They carried out an appraisal of our IT situation and put in place a range of suggestions to improve our systems. We have taken all their considered and objective advice and over the last 18 months worked through their suggestions and our business is now in a far more robust position.
The nice thing is that their high standard of service and rapid response times have never waivered and have remained consistently high. This gives us peace of mind and lets us focus on the things that matter – running our business. We feel lucky to have a supplier with the technical abilities of Managed IT and we would particularly like to thank Richard for all his efforts over the last 18 months.
One thing we really like is the transparent way they raise bills. You know exactly what you are paying for and we particularly like the “Block of Hours” system which is essentially a pay as you go billing system.
We would strongly recommend Managed IT Experts to anyone who is looking for a partner to support their IT systems. When you are out your comfort zone you need someone who you can trust and rely on and these guys won’t let you down.
Managed IT have been prompt and professional in all aspects of their business and often go out of their way to help beyond that of the service that we pay for. Well priced and market aware of technological changes whilst understanding individual needs.
I have used MITE for three years and have always received a prompt, friendly and effective service. As a group the staff are all very friendly and professional and will go out of their way to help resolve an issue immediately. I would recommend them to every business owner.
With a company name like Managed IT Experts I had some negative preconceptions, however after spending a few hours with David and his team, it was clear they are deserving of the title IT Experts and they are superbly managed. I have high confidence in their ability to make the right choices for the right reasons.
You guys have been good, respond promptly and give helpful answers and options.
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