Here is a quick introduction to the key members of our highly experienced team – who keep things running smoothly for our customers.
David is the founder and Managing Director of Managed IT Experts Ltd. More than 15 years ago, after completing his Master's degree in IT from Glasgow University, he spotted the gap in the market for friendly, personalised, and affordable IT services and solutions for businesses.
The company has successfully evolved into a focused team of IT professionals ready to go that extra mile to help clients make the most of IT for their business.
Sergio taught Behavioural Psychology to University students and worked as a Clinical Psychologist for almost 10 years. He was also the Practice Manager and was heavily involved with IT, using early technologies to help boost his own business.
Having made the transition from fixing people to fixing IT issues, he is now focused on using his diverse experience to help clients make their IT tick. Sergio has been working for Managed IT Experts since 2008.
Richard is one of our most experienced and senior IT engineers. Before joining the company he spent around 10 years supporting clients in the corporate and public sectors.
Richard now focuses his talents and energy on small and medium businesses. Sharing his experience with them, he says he enjoys the fact that he can directly see the fruits of his efforts. And that’s what it’s all about.
Andrew has been working in IT since the days when dial-up was the only way to connect to the Internet and you had to be a “computer scientist” to use email.
These days Andrew specialises in remote user helpdesk support and proactive maintenance. He is always eager not only to resolve issues but find long term solutions to prevent IT issues from happening again
Mischa and Rocky
These two are David's constant companions in his home office throughout his working day.
And have a habit of appearing and disappearing while David is on Zoom calls. Particularly Mischa who likes the camera!
Callum has been working with Managed IT Experts since August 2020 – having left university aged 21 with a degree in computer networking from Abertay University.
He works on the Support Helpdesk providing client support whatever the issue.
Callum enjoys knowing that his work helps others and building out his experience at the same time.
Robbie has been working with Managed IT Experts since August 2019 and joined whilst completing my HND in Computer Networking at Fife College. Which he followed up with a 2:1 bachelor’s degree via Abertay University – with the knowledge he gained ‘on the job’ proving invaluable.
He loves working in the close-knit support team, helping colleagues with tasks and ensuring the clients are receiving a top-notch support service.
Prior to joining Managed IT Experts Severin worked for the biggest telecommunications company in Austria as 2nd level Service Engineer.
At Managed IT Experts he works closely with the support team to directly support our customers ensuring that their systems run smoothly
Lucy and Lana
Lucy and Lana are responsible for keeping Severin company on busy days - when he is working to help customers resolve issues and keep their systems running.
Kanwal is a highly experienced solutions architect.
She is able to get the very best out of Dynamics 365 solutions for our customers and ensure they are able to drive their businesses more effectivley.
Prima is Migle companion when she is working on projects for Managed IT Experts.
Migle tell us she is also capable of being very good when she is looking for a nice treat!
Migle joined Managed IT Experts in 2019 after completing her Bachelor’s degree in Economics.
She has been working in customer support/due diligence fields for the past 2 years and is currently carrying out our clerical duties such as responding to emails, preparing documents, performing our bookkeeping tasks such as invoicing and other relevant tasks.
Muhammad is an experienced Dynamics Microsoft Dynamics CRM/365 consultant.
With experience in implementation, customization, configuration, integration and migration.
Boris is a B2B systems architect and business analyst with more than 12 years of experience in the IT industry.
He likes helping clients to digitize business and to participate in information gathering and corresponding development tasks defining processes.
Ruben is a certified Microsoft Dynamics 365 Architect/Developer with more than 8 years of experience.
His focus is on designing and architecting B2B systems that deliver maximum value for customers.
Mihai has vast HR experience in Real Estate, Pharma and the Contact Center business.
His goal as HR Manager, is to use tech to help people find their passion - and leverage and integrate it seamlessly. So that people are more engaged, more enthusiastic about their output and added value.
Roman is an experienced UI and UX expert.
He is responsible for ensuring a good user experience on digital properties for both Managed IT Experts and our customers.
Brian provides direction for all our marketing activities including customer and external communications working closely with sales, web teams and digital marketing experts.
Jarka has been working in the IT field for nearly 15 years, initially as an engineer and later as a IT operations manager.
Currently Jarka focuses primarily on service improvements. She is responsible for system, procedural or governance changes, which bring operational improvements for the benefit of our clients and our team.
Andrew gets the award for the most diverse collection of pets from geese, to bees and also a cat called Sirko!
Who all keep him company on busy days in his home office.
Our only aim is keeping customers like these happy
- Business Centres
- Digital Services
- Financial Services
- Golf Clubs
- Legal Services
- Letting & Estate Agencies
- Office Supplies
- Printing Services
- Professional Services
- Public Sector
They are years ahead of our last IT providers. At least they actually take an interest and provide a quality service.
I have known David and Managed IT Experts for a few years now and always found them to be the most reliable and client focused of IT services providers. His depth of knowledge is immense and his ambition equally as high.
Managed IT Experts has managed to understand KDM’s IT needs and provide a service that could not imagine was possible. I would gladly recommend Managed IT Experts to any SME located in the East of Scotland.