Not getting what you need out of Microsoft Dynamics 365?

We can help you quickly get to where you need to be

There can be any number of reasons that your Dynamics 365

CRM project isn’t working.

Here are just some of the reasons people turn to us for help:

Need a project turnaround

You are working with another supplier but have lost confidence in their ability to deliver.

Lack Dynamics skills in-house

You lack the skills and capability within your team to get maximum value for your business.

Key staff have moved on

Very often key team members have left the business and you have an expertise gap that you need to address.

Poor user experience and take-up

Your staff simply aren’t using the system to its capability and need training and help to get the most out of it.

And, perhaps, at the most fundamental level you just aren’t seeing the business improvement you were promised when your project got underway.

Whatever your issue, we have the expertise, product knowledge to get things back on track for you. And do it quickly.

How we help you turn things around

We realise if you are coming to us for help then the priority is to get your Dynamics project back on track as quickly as possible. We do this by providing an accelerated turnaround plan that includes:

  • Getting an immediate understanding of your project and prioritizing “must fix” issues in an initial action plan.
  • Leveraging the expertise of our highly experienced Dynamics experts to turn things around.
  • Working with you to create a better roadmap for Dynamics that sets priorities but that is flexible enough to take advantage of features being released on an almost daily basis.
  • Delivering consistent, incremental improvements that add business value on an ongoing basis.
  • Engaging and training your staff to ensure you get the most out of your system.

Flexible approach, pricing and support

We approach each and every Dynamics 365 implementation we undertake in our own, unique way as:

  • We see you as a client and not just another IT roll-out
  • We also see your Dynamics implementation as a journey and not a fixed term, fixed price project
  • We are 100% focused on outcomes for your business and not billable hours

All of this combines to provide a Dynamics solution that is customized and flexible enough to meet your business needs – and that grows your business, not your budget.

What our customers say

“The Managed IT Experts team was very informative in their approach. They listened to our requirements and came up with the best possible solution. Since we have started using Microsoft Dynamics 365 our business processes have become much simpler saving time and ultimately money. Thank you Managed IT Experts.”

Ian Paltiel, Director,

“Dynamics 365 is great and replaced our outdated contact database and marketing spreadsheets. Looking forward to further integration into our project management system.”

Alan Shaw, Director,

“We have engaged Managed IT Experts for support and further development with our CRM system (Microsoft Dynamics) and they have a very good knowledge of this product and its capabilities.”

Scott Sinclair, MD,

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What you can expect from us

Quick and effective onboarding of your existing system

Our immediate priority is to get to fully understand your existing system – including integrations and customisations.

A roadmap for your Dynamics project

Once your system is onboarded, we then set out a Roadmap for Dynamics based on your specific needs.

Development capability

From day one you have access to our Dynamics 365 expertise. To make things happen quickly and securely for your business.

The support of a highly experienced team

And at all times you have access to our highly experienced team of Project Managers and Support Engineers.

User training and engagement

We take your users on a journey that engages them with Dynamics and makes it an invaluable part of their daily work.

Why we are ideally placed to help you

  • We are a Microsoft Silver partner with over 15 years’ experience of working with SMB customers across Scotland and the wider UK to help them implement, develop and support their Dynamics 365 projects.
  • We really do know Dynamics. In fact, it’s the engine that drives our business too. But don’t just take our word for it. Visit our testimonials page to hear what our customers think.
  • We are 100% focused on your business. Not your technology.

Next steps? If you have an urgent need for Dynamics help. Talk to us now

Some Commonly Asked Questions

How quickly can I get started with Dynamics 365?

We see implementing Dynamics 365 as a journey and not a project. So, we aim to get you up and running as quickly as possible without the restriction of a fixed requirements-based approach.

This flexible approach means you begin to feel the business benefits from Day 1 – it also means there are no hidden extras – everything is built-in from on-going business analysis to incremental implementation and ongoing advice on your roadmap.

All of this reduces the risk in the project and provides you with the option to scale up and down as your business needs dictate.

Schedule a demo: With Dynamics 365 seeing really is believing. Contact us now to schedule a no obligation demo and find out how Dynamics can work for your business.

How do you charge for implementing Dynamics 365

We charge an all-inclusive, cost-effective monthly fee for implementing Dynamics 365. This covers everything from initial set up to adding new features, training (which is kept to a minimum because of our partnership-based approach to development) and support.

This removes the need for a heavy upfront investment in the project and enables you to get up and running quickly. And know what your monthly costs are going to be ahead of time.

I am worried that implementing Microsoft Dynamics 365 will take a lot of effort for my business. I am not sure we have the time and resources to implement it.

One of the key benefits of Dynamics 365 is that it allows customers to take an incremental approach to rolling out new tools and features in their business.

So instead of taking a more traditional “big bang”, large project based approach we like to work in a more agile way by focusing on your initial priorities and getting things started in a way that matches the capacity you have in your business – and moving a pace to suit you. Which balances the need to deliver business value with minimizing disruption to your existing activities.

And because Dynamics 365 continues to add features on an almost daily basis it also allows you the ability to flex and include new requirements as they emerge – in a way that isn’t possible with an upfront, requirements led approach.

I am already using Dynamics 365 but not getting the best out of it. Can you help me?

Yes, of course we can help.

We have a number of instances where customers have come to us specifically because they aren’t getting the value they need from either their old on-premises version of Dynamics or a new version of Dynamics 365.

We have extensive experience of working with existing instances and either upgrading the capability to the Cloud based version or making your existing Cloud based version of Dynamics work more effectively for your business. We do this by creating a quick initial roadmap for your implementation around your key priorities and then continuing to add to this over time.

What exactly Microsoft Dynamics 365 and how can it benefit my business?

Microsoft Dynamics 365 revolutionises CRM and ERP by applying intelligence to all forms of data and it enables SMBs to evolve from a reactive business decisions approach to proactive insights that empower your employees to accelerate business results.

It provides benefits across your business from finding and engaging your customers, to optimising operations, empowering your employees and transforming the way you deliver your products and services. It provides a single 360° , data-driven view of your business across sales, customer acquisition, customer service and back-end operations.

Who are Managed IT Experts and how can they help me with Microsoft Dynamics 365?

Managed IT Experts has over 15 years’ experience of providing state-of the-art and proactive digital IT solutions to a wide range of small and medium-sized business in Scotland and the wider UK market.

We are a Microsoft Silver Partner with extensive experience of implementing Cloud based solutions including Microsoft Dynamics 365. You can find some customer case studies for Dynamics implementations on our resources page here including the Internet Creation case study.

We help businesses on a spectrum from wanting to get started with Dynamics 365 to making more of their existing instance of it.