Managed IT Support Services in Edinburgh

Expert, Fully Managed IT Support in Edinburgh. Specifically for SMEs.

We have over 15 years of experience providing affordable, effective IT support to small and medium-sized businesses throughout the Edinburgh area. As a Microsoft Silver partner trusted by over 50 local SMEs, we’re known for our reliability and responsiveness.

We are a cost-effective IT company in Edinburgh which understands the importance of understanding your business needs and taking a proactive approach to ensuring your IT supports them. By shouldering the burden of managing your IT, we free you to focus on your core business

From ad-hoc IT support in Edinburgh, to IT project delivery to fully managed IT services – we support your business IT from every angle. With our true fixed-cost IT services, you’ll retain complete control over your IT budget. The upshot? Highly effective Managed IT services designed to revolutionize your business are just a conversation away.

Just some of the problems we solve for our customers

Protect your business and customers from hackers

Unfortunately 46% of UK businesses have fallen victim to Cyber Crime at some point, with the average attack costing up to £11,000. So your business getting hacked is no longer a possibility but a certainty. We can help you adopt a more proactive approach to IT security that protects your employees, data, and customers.

Minimize IT disruption and improve uptime

Every moment your systems are down equals lost revenue for your business. Availability is key to satisfying your customers and being able to actively take opportunities as they arise. We provide zero-footprint responsive IT support to ensure you are up and running and ready for them ahead of time.

Effective support for remote and hybrid working

COVID-19 has rapidly accelerated the need for remote and hybrid working within SMEs. And if you’re unsure whether you have the correct IT setup for a productive remote future – then you’re not alone. We’re here to help assess your needs and maximize productivity and collaboration in the new normal.

Focus on your core business, not your IT

IT should drive productivity, collaboration and revenue-generating activities for your business. Not become a millstone. If you are spending more and more time and money solving the same old IT challenges – you probably need help. We’ll help you break the cycle and make your IT work for your business again.

Are you tired of the distraction of managing your own IT?

Let us manage it. While you get on with running your business

Whether it’s setting up new laptops, cleaning up viruses and malware, troubleshooting problems with printers, restoring lost files or folders from a backup or resolving issues with email and other critical business applications – it all takes time. Time that isn’t spent productively on driving your business forward.

We would be willing to bet managing daily IT issues is not the reason why you do what you do. At Managed IT Experts, our goal is to empower Edinburgh-based businesses to do what they do best. By doing what we do best – which is managing your IT to a high standard.

Thanks to our years of experience and flat-rate pricing, we can solve your IT challenges more cost-effectively than in-house solutions. By proactively monitoring your systems, we’ll fix most issues before you even know they’re there. Whatever your existing IT shortcomings, we can help you overcome them.

  • 9 Security patches applied
  • 16 login attempts  blocked
  • Updated operating system

Why over 50 businesses in and around Edinburgh trust Managed IT Experts

To keep their businesses safe and up and running 24/7.

30

Mins

Average response time to requests

4.7

/ 5

Based on independent Google reviews

15

Yrs

How long we have been keeping SMEs up and running

97

%

Average customer satisfaction scores

1

st

Port of call for our clients when their IT fails

How it works

When you sign up for our Fully Managed IT service, we become your trusted virtual IT support partner in Edinburgh. We take over full responsibility for all of your systems from day 1.

The first thing we’ll do is:

  • carry out a full and independent assessment of your IT infrastructure
  • including assessing how well your IT meets your business needs
  • draft a plan to make it more effective
  • get your Account and IT support team engaged to deliver against it

From there we will work to deliver against the plan. With regular milestones and check-ins on progress and ensuring we are resolving any issues that arise along the way.

What is included?

Remote and onsite support

Our highly trained and experienced support staff can proactively monitor and protect your systems virtually. However, we can also rapidly provide onsite support within Edinburgh and the surrounding area whenever you need it.

Support for remote & hybrid working

It’s clear that remote working has arrived, and it’s here to stay. But, not every company is equipped to empower employees to work flexibly and securely in the Cloud. We work closely with you to set up your entire remote working environment, from VPN access to secure authentication to procuring the optimal Cloud-based business applications.

Dedicated Account team

When you choose us, you’re not just another number on our list. We take pride in building positive, mutually beneficial long-term partnerships. As our client, you’ll have access to a dedicated account team, including a dedicated Account Manager, IT director, Operations Manager, senior IT engineers and Helpdesk team.

Business-focused, strategic IT

We don’t just provide effective and proactive IT support in Edinburgh – we do it in a way that has a real impact on your business. Working with you, we plan a roadmap for delivering your IT solutions on a realistic timetable that aligns with your needs. We also keep you up to date and ensure that everything is on track by carrying out quarterly business reviews.

Highly secure solutions

Cybersecurity threats don’t just threaten your computers, but your very business itself and can impact your employees, customers, data, infrastructure, and financial security. We reduce this risk by providing highly effective CyberSecurity for SMEs, including Cyber Essentials Certification – and proactive virus monitoring, endpoint security (for laptops, mobiles, and other devices) and staff training on security risks.

Extensive Cloud expertise

The Cloud is an increasingly important part of the IT mix for SMEs. As a Microsoft Silver Partner, we have extensive experience with various business applications from Microsoft 365 to Microsoft Teams to Dynamics 365. We use this hands-on expertise to get these Cloud soltuins and products working effectively for your business.

Save money for your business from Day 1

We have a range of packages depending on your specific business needs.

Ad-hoc IT support

No matter how hard we plan, the unexpected can always happen. No matter what sudden IT-related issues you’re facing, we’ll jump to your aid at a moment’s notice.

Block of hours contract

Our reactive IT support package allows you to pre-allocate a fixed block of hours per month to your IT issues. There’s no minimum billing, and you get to exercise complete control over your managed IT spend.

Fully Managed IT Support

We deliver our proactive and all-inclusive managed IT support services in Edinburgh at a flat rate. Our full-service packages include virtual and onsite support as well as a dedicated account team.

Our monthly packages are designed to fit your budget and requirements – and start from as little as £170 per month.

It always starts with an open and honest conversation

What our customers have to say about us

We help small and medium-sized businesses across Edinburgh every day. Here is what just some of them have to say about working with us.

Just some of the businesses who trust us with their IT

Helping a range of SMEs in the Edinburgh area

From our offices in Young Street in Edinburgh, we deliver our services to businesses across the Capital and Central Scotland.

Over 50 SMEs in the region trust us to keep their business IT disruptions to a minimum and keep their business systems secure – all for an affordable monthly fee. From Engineering companies, to Lawyers and Accountancy firms and marketing agencies. We are comfortable working across a range of different sectors.

Need effective IT support for your Edinburgh based business?

Book an exploratory call with one of our consultants

– Book a 30-minute no-obligation call with one of our team members
– No pressure to sign up – just an honest discussion about your needs
– Get an expert opinion on your IT challenges and needs

Andrew

Consultant