Microsoft Forms: One of the Handiest Freebies in Microsoft 365
Microsoft 365 is one of the most popular cloud platforms in the world, with about 345 million paid seats. Microsoft…
Expert, Fully Managed IT Support in Edinburgh. Specifically for SMEs.
We have over 15 years of experience providing affordable, effective IT support in Edinburgh for small businesses. IT services that are trusted by over 50 local SMEs, we are known for our reliability and responsiveness.
We are a Microsoft Silver partner and highly a cost-effective IT support company in Edinburgh which also appreciates the importance of understanding your business needs – and taking a proactive approach to ensuring your IT supports them. By shouldering the burden of managing your IT, we free you to focus on your core business
From ad-hoc IT support in Edinburgh, to IT project delivery to fully managed IT services – we support your business IT from every angle. With our true fixed-cost IT services, you’ll retain complete control over your IT budget. The upshot? Highly effective Managed IT services designed to revolutionize your business are just a conversation away.
Looking for an Edinburgh IT company?
Here are just some of the problems we solve for our customers day in, day out.
Minimize IT disruption and improve uptime
Every moment your systems are down equals lost revenue for your business. Availability is key to satisfying your customers and being able to actively take opportunities as they arise. We are an IT company in Edinburgh that provides zero-footprint responsive IT support to ensure you are up and running at all times and ready for them ahead of time.
Effective support for remote and hybrid working
COVID-19 has rapidly accelerated the need for remote and hybrid working within SMEs. And if you’re unsure whether you have the correct IT setup for a productive remote future – then you’re not alone. We’re here to help assess your needs and maximize productivity and collaboration in the new normal.
Focus on your core business, not your IT
IT should drive productivity, collaboration and revenue-generating activities for your business. Not become a millstone. If you are a small business in Edinburgh and you are spending more and more time and money solving the same old IT challenges – you probably need help. We’ll help you break the cycle and make your IT work for your business again.
Protect your business and customers from hackers
Unfortunately 46% of UK businesses have fallen victim to Cyber Crime at some point, with the average attack costing up to £11,000. So your business getting hacked is no longer a possibility but a certainty. We can help you adopt a more proactive approach to IT security via Cyber Essentials that protects your employees, data, and customers.
Are you tired of the distraction of managing your own IT?
Why not pass it over to an IT company in Edinburgh you can trust?
Whether it’s setting up new laptops, cleaning up viruses and malware, troubleshooting problems with printers, restoring lost files or folders from a backup or resolving issues with email and other critical business applications – it all takes time. Time that isn’t spent productively on driving your business forward.
We would be willing to bet managing daily IT issues is not the reason why you do what you do. At Managed IT Experts, our goal is to empower Edinburgh-based businesses to do what they do best. By doing what we do best – which is managing your IT to a high standard.
Thanks to our years of experience and flat-rate pricing, we can solve your IT challenges more cost-effectively than in-house solutions. By proactively monitoring your systems, we’ll fix most issues before you even know they’re there. Whatever your existing IT shortcomings, we can help you overcome them.
- 9 Security patches applied
- 16 login attempts blocked
- Updated operating system
Why over 50 businesses in and around Edinburgh trust Managed IT Experts
To keep their businesses safe and up and running 24/7.
30
Mins
Average response time to requests
4.7
/ 5
Based on independent Google reviews
15
Yrs
How long we have been keeping SMEs up and running
97
%
Average customer satisfaction scores
1
st
Port of call for our clients when their IT fails
How it works
When you sign up for our Fully Managed IT service, we become your trusted virtual IT support partner in Edinburgh. IT services are an essential component in any small business these days and we take over full responsibility for all of your systems from day 1.
The first thing we’ll do is:
- carry out a full and independent assessment of your IT infrastructure
- including assessing how well your IT meets your business needs
- draft a plan to make it more effective
- get your Account and IT support team engaged to deliver against it
From there we will work to deliver against the plan. With regular milestones and check-ins on progress and ensuring we are resolving any issues that arise along the way.
We are on standby to help your business in Edinburgh
If you are experiencing issues with your IT systems – or are maybe looking to change your existing Managed Support provider – then do not hesitate to contact us.
We are an Edinburgh IT company with a highly experienced team of IT experts which is available around the clock to solve your IT problems. And ensure you are open for business 24/7/365.
“Our team is already working with clients in the Edinburgh to help them make more effective use of their IT.
If you think we can help your business then please get in touch.”
David Schuster
Managing Director
What is included in our fully Managed IT Support package in Edinburgh?
Remote and onsite support
Our highly trained and experienced support staff can proactively monitor and protect your systems virtually. However, we can also rapidly provide onsite support within Edinburgh and the surrounding area whenever you need it – with extensive expertise in a range of Microsoft products including Office 365, Dynamics 365, Business Central and Power BI.
Support for remote & hybrid working
It’s clear that remote working has arrived, and it’s here to stay. But, not every company is equipped to empower employees to work flexibly and securely in the Cloud. We work closely with you to set up your entire remote working environment, from VPN access to secure authentication to procuring the optimal Cloud-based business applications.
Dedicated Account team
When you choose us, you’re not just another number on our list. We take pride in building positive, mutually beneficial long-term partnerships. As our client, you’ll have access to a dedicated account team, including a dedicated Account Manager, IT director, Operations Manager, senior IT engineers and Helpdesk team.
Business-focused, strategic IT
We don’t just provide effective and proactive IT support in Edinburgh – we do it in a way that has a real impact on your business. Working with you, we plan a roadmap for delivering your IT solutions on a realistic timetable that aligns with your needs. We also keep you up to date and ensure that everything is on track by carrying out quarterly business reviews.
Highly secure solutions
Cybersecurity threats don’t just threaten your computers, but your very business itself and can impact your employees, customers, data, infrastructure, and financial security. We reduce this risk by providing highly effective CyberSecurity for SMEs, including Cyber Essentials Certification – and proactive virus monitoring, endpoint security (for laptops, mobiles, and other devices) and staff training on security risks.
Extensive Cloud expertise
The Cloud is an increasingly important part of the IT mix for SMEs. As a Microsoft Silver Partner, we have extensive experience with various business applications from Microsoft 365 to Microsoft Teams to Dynamics 365. We use this hands-on expertise to get these Cloud solutions and products working effectively for your business.
Our award-winning partners.
At Managed IT Experts we always have a focus on providing independent advice. As well as working with industry-leading partners.
Save money for your business from Day 1
We have a range of packages depending on your specific business needs.
Ad-hoc IT support
No matter how hard we plan, the unexpected can always happen. No matter what sudden IT-related issues you’re facing, we’ll jump to your aid at a moment’s notice.
Block of hours contract
Our reactive IT support package allows you to pre-allocate a fixed block of hours per month to your IT issues. There’s no minimum billing, and you get to exercise complete control over your managed IT spend.
Fully Managed IT Support
We deliver our proactive and all-inclusive managed IT support services in Edinburgh at a flat rate. Our full-service packages include virtual and onsite support as well as a dedicated account team.
Our monthly packages are designed to fit your budget and requirements – and start from as little as £180 + VAT per month.
How our packages compare
Choose the package that most closely meets the specific needs of your business from ad-hoc to “all-in” support.
AD-HOC IT SUPPORT
Reactive support service
No guaranteed response times
Office hours support only
No dedicated resource
Project specific updates
Non discounted pricing
No project work discounts
BLOCK OF HOURS IT SUPPORT
Proactive support service
Guaranteed response times
24 x 7 support
Access to specific team members
Regular reporting
Discounted block of hours pricing
20% discount on IT project work
FULLY MANAGED IT SUPPORT
Proactive, “all-in” service
Guaranteed response times
24 x 7 support
Fully dedicated virtual IT department
Quarterly reviews & reporting
All-inclusive monthly fee
30% discount on IT project work
It always starts with an open and honest conversation
What our customers have to say about us
We help small and medium-sized businesses across Edinburgh every day. Here is what just some of them have to say about working with us.
“Since we have started using Microsoft Dynamics 365 our business processes have become much simpler saving time and ultimately money.”
Ian Paltiel Director,
“Dynamics 365 is great and replaced our outdated contact database and marketing spreadsheets. Looking forward to further integration into our project management system.”
Alan Shaw, Director,
“We have engaged Managed IT Experts for support and further development with our CRM system (Microsoft Dynamics) and they have a very good knowledge of this product and its capabilities.”
Scott Sinclair, MD,
Here are just some of the businesses who trust us to manage their IT
Helping a range of SMEs in the Edinburgh area
From our offices in Young Street in Edinburgh, we deliver our services to businesses across the Capital and Central Scotland.
Over 50 SMEs in the region trust us to keep their business IT disruptions to a minimum and keep their business systems secure – all for an affordable monthly fee. From Engineering companies, to Lawyers and Accountancy firms and marketing agencies. We are comfortable working across a range of different sectors.
Need effective IT support for your Edinburgh based business?
Book a call with one of our consultants
Book a 30-minute no-obligation call with one of our team members
No pressure to sign up – just an honest discussion about your needs
Get an expert opinion on your IT challenges and needs
Richard
IT Expert
Some Commonly Asked Questions
When did Managed IT Experts establish IT support services in Edinburgh?
Managed IT Experts has been providing IT Support services to SMEs in central Edinburgh and the greater Edinburgh area since 2008. Although our focus is firmly on proactive remote monitoring of IT networks for customers in Edinburgh on a round-the-clock basis we are also local enough to be on-site quickly should the need arise. We pride ourselves on the excellent feedback we get from our customers in Central Edinburgh and right across central Scotland which is consistently five star – hear what they have to say here.
What sort of IT support services do you provide to small business based in Edinburgh?
We provide a comprehensive range of IT support solutions and services to our small business customers in Edinburgh including:
- Adhoc IT services – are available to SMEs in Edinburgh on a pay-as-you go basis with a ‘block of hours’ approach
- Fully Managed IT Services – let us take full responsibility for managing your IT networks and infrastructure in Edinburgh in return for one, single monthly fee
- Cyber Essentials Audit – we can help you with a Cyber Essentials security audit which will protect and secure your business
- IT security solutions – our comprehensive IT security solutions in Edinburgh include Cyber Security Awareness training, Cyber Security Monitoring and Tools and Business Continuity and Disaster recovery planning
- IT systems and infrastructure audit – we can provide a comprehensive assessment of your IT infrastructure that includes full recommendations for improvement
Contact us for more information.
Can your IT services be scaled to suit the needs of my Edinburgh based business?
In a word yes. One of the key benefits of our approach is that many our IT solutions for our customers in Edinburgh are built on Cloud based Microsoft products. As a Microsoft Silver partner, we have extensive experience of getting customers up and running quickly with cost-effective solutions – where you pay for what you need – but that can also scale quickly as your business grows through our flexible pricing plans. This means you have all the business benefits from day 1 for a low, regular monthly recurring fee.
Do you offer IT services specific types of business locally or cover a wide range?
There are probably two different sides to this question.
Firstly, we offer IT services that are specifically suited to small businesses in Edinburgh – and medium-sized ones too. This is our sweet spot in terms of business size and being able to deliver the best possible service. It is how we have built our business based on strong customer satisfaction.
However, in sectoral terms, we provide IT solutions to a wide range of Edinburgh businesses. Across sectors as diverse as charities/ third sector, manufacturing, engineering, construction, professional services, healthcare and pharmaceuticals. Find out more in the case studies section of our resources page.
Do you provide Cloud Services and Cyber Security solutions in Edinburgh?
Yes, we provide both types of services to SMEs in the area.
We can provide Cloud Services in Edinburgh in a number of ways. For some customers we provide specific support for a wide range of Microsoft Business applications including Microsoft Dynamics 365, Microsoft Power Platform, Microsoft Power Platform, Microsoft Teams and Microsoft 365. However we can also deliver full Digital Workplace solutions that solve a wide range of business issues.
We can deliver Cyber Security solutions that are specifically designed to protect your systems, data and employees from the increasing threat they face from hackers.
Need help with your IT? Talk to us now
Sector: Internet Agency
Featured Case Study
The main issue for Internet Creation was their old, on-premises, Microsoft Dynamics CRM system. Not only that it was no longer reliable enough but also it posed security risks to the business as well.
