If you follow us regularly, you’ll recently have seen our ‘How are IT support services priced?’ blog. Today, we explain the main ways to pay for your IT support. This article will help you with understanding different IT support options better and make it easier to decide which option is best for your business.
Pay as you go
The pay as you go (sometimes referred to as a ‘Break and Fix’ service) simply means that you pay for IT support as and when you need it. This can be a very good option for smaller businesses (rule of thumb – less than 10 computer users) as you will likely not need much IT support. However, this payment method is not recommended for companies who are heavily reliant on technology or are larger in size (rule of thumb – more than 10 – 15 computer users). One of the biggest drawbacks of pay as you go IT support is that it’s difficult to factor into financial planning, as you don’t know if or when you’ll need it – nor how much support you will require at those episodes.
Block of hours
Similar to the above service, only you purchase ‘blocks’ of support time in advance. Some businesses prefer this model because it gives them that little extra financial control, and also provides a small ‘buffer’ for IT support, so there are no surprises and they’re more prepared. Usually, businesses find that purchasing IT support in blocks works out cheaper than purchasing on a pay as you go basis.
Managed IT support
This ‘pay monthly contract’ means that you select the level of cover you want and pay a fixed monthly fee for it. We’d recommend this type of cover if there’s more than 10 – 15 computer users at your organisation. The service is usually charged per computer or user.
Which type of payment would be best for your company? Still not sure? Please feel free to get in touch to discuss: No obligation, no sales pitch, no hassle! If you haven’t got IT support in place, then perhaps it’s time you started thinking about arranging this. After all, nobody likes a computer meltdown, most certainly when there’s no experts on-hand to fix it!