IT Support Providers get better as a company with age – more experience, more knowledge and more practice means that as they mature, they become ready for anything. We say if an IT Support Provider has been around a minimum of three years, they’ve got strong foundations. How long has your IT Support Provider been around?
An esteemed history.
IT Support Providers get better as a company with age – more experience, more knowledge and more practice means that as they mature, they become ready for anything. We say if an IT Support Provider has been around a minimum of three years, they’ve got strong foundations. How long has your IT Support Provider been around?
A wealth of testimonials, case studies and recommendations.
We firmly believe you’re only as good as your last job. When clients are willing to sing your praises, it’s a great sign that you’re a leading expert in what you do. Reputable companies in any industry will have a collection of reference material to exhibit their happy clients in order to encourage new ones.
– Ask for case studies and make sure they’re verified by third parties as not to be biased.
– Request to contact an existing client of the IT Support Provider to attain a recommendation.
– Ask for a case study that is relevant or similar to your needs or industry.
Providing an advisory role.
When you hire an IT Support Provider, you don’t just want them when something goes wrong. It is nice to share some of their knowledge, and all dependable IT Support Providers will happily provide this.
They can discuss your company’s IT strategy and help you plan for the future, so you are prepared for whatever is around the corner. An IT Support Provider’s role is to put your mind at ease with everything IT-related, not just when it gets tough!
Similarly, another factor that sets great IT Support Providers apart is:
Monitoring your IT proactively
The best IT Support Providers will proactively monitor your entire setup, which means you don’t have to worry about being affected by viruses, suffering downtime or losing your business data.
Taking a proactive approach is the key to a superior provider, as you can rest assured that emergencies will be rare and immediately taken care of. You won’t be waiting around for something to go wrong before your IT Support ‘kicks in’.
Producing regular performance reports.
How is your IT really doing? Moreover, what has your IT Support Provider been doing for their pay cheque? When you have great IT support, you won’t need to worry about your IT and can often almost forget they’re there in the background, working away to keep your system protected and functioning.
Regular reports not only monitor your IT provider’s input, but most importantly your business IT performance; where can be improved, what can you do to make it even better? As the trust develops between you and your IT Support Provider, you may need these reports less frequently.
Initially, however, they are a great way to understand each other’s role in the early stages. Any great IT Support Provider will gladly deliver these for you.
If you have any questions regarding IT Support Providers, or you’d like to adopt our help, please start the conversation today, we’re happy to talk!
