What does Microsoft Dynamics 365 do?

Microsoft Dynamics 365 enables business to better manage customer relationships, improve operational processes, get better insights from their data and drive business growth and success.

It provides a modular approach to building out your business capability including:

  1. Customer Relationship Management (CRM): tools for managing customer relationships including sales automation, marketing automation, and customer service.
  2. Enterprise Resource Planning (ERP): that helps streamline activities across financial management, supply chain management, inventory control, and other operational processes.
  3. Unified Data and Insights: brings disparate data silos together from across your business to provide a central, real-time data view that enables better decision-making
  4. High degree of scalability: the Cloud based nature of Dynamics 365 means it can adapt to your changing business needs
  5. Microsoft Products integrations: Dynamics 365 also seamlessly integrates with other Microsoft tools like Office 365, Power BI and Power Apps
  6. Machine Learning and AI capability: in the shape of predictive analytics, personalized recommendations and automation of routine tasks