Managed IT Support Case Study
Shared Care Scotland
Industry sector: Non-profit, care sector
Managed IT Experts helped Shared Care Scotland to improve their IT infrastructure and provided their staff with the flexibility of remote working from anywhere on any device.
The customer challenge
Shared Care Scotland helps carers and works to improve the quality, choice and availability of short breaks (respite care) across Scotland. And their IT was in equal need of care.
The client had an eight-year old server that needed replaced. On top of this, there was also a desire to help everyone work remotely and to improve on their disaster recovery and business continuity strategies.
Shared Care Scotland were looking for an IT solution that would effectively remove the IT burden and allow them to focus on supporting the delivery of care which is their primary focus.
The solution
We were able to work with Shared Care Scotland to fully understand their organisational needs and create a solution tailored to those.
This involved moving them onto a Microsoft Cloud-based solution including cloud based email which provided the flexible working capability that their staff needed. It means that they are now able to, not only hot-desk in the office but also work from anywhere and on any device.
The initial transition resulted in very healthy Capital Savings of around £4,023 and they have also benefitted from Energy Efficiency improvements of between 50 – 60%. Which is another saving of around £2,506 over a 5 year period.
A solution built on comprehensive Managed IT support
The solution we delivered for Shared Care Scotland included providing the peace of mind that our Managed IT support service gives our clients including:
- 24/7/365 IT support (remotely and onsite) including proactive remote monitoring to identify issues before they impact your business
- access to our team of highly experienced experts and a named account team with an Account Manager, IT Director, Operations Manager, Senior IT Engineers and Helpdesk team
- single, ‘all-in’ monthly fee that provides visibility for budgeting purposes
Shared Care Scotland also now benefit from our comprehensive and proactive Managed IT Support service which removes the headache of managing their own IT and provides cost-effective and reliable support for a single, cost-effective monthly fee.
We’re very happy with the new system and very pleased with the support received to iron out minor issues. I thought the project management of the switchover was excellently handled too.
You were very thorough in the preparation.
Don Williamson, Director
Business Benefits for Shared Care Scotland
Our solution had a number of key benefits for Shared Care Scotland including:
- combined savings of over £6,500 in the first 5 years of the project
- have removed the IT burden from Shared Care Scotland and allowed them to focus on their organisational objectives
- the single monthly fee for Managed IT support gives them certainty around their IT costs
Can we help improve the effectiveness of your IT?
If you are looking to get more business benefit out of your IT infrastructure and get back to focusing on your core business then there has never been a better time to make the change.
Contact us for no-obligation discussion about your needs now.
About Shared Care Scotland
Shared Care Scotland has a vision for a Scotland where everyone who receives support or provides unpaid care can live a full and satisfying life.
Solution focus
Review of business and IT needs, infrastructure upgrade and enabled flexible working
Quickfacts
- Existing IT set up was holding the business back – including an 8 year old server
- There was also a need for more flexible working for staff
- Managed IT Experts moved the client onto new, more flexible infrastructure including cloud based email solution
- Combined savings of over £6,500 and staff able to work both in office, remote and home locations
