Established in 1987 Premier Services (Fife) Ltd has developed into one of the largest independent Scottish based providers of services in the security and environmental markets.
Business Issues and Requirements
Premier Services have been dependant on an old Lotus spreadsheet set up to run their business. It was very time-consuming to enter and find information about their clients. They required a full-time admin person just to handle the information flow between clients and engineers.
Premier Services whole operation was reliant on Lotus, that is an obsolete system, and it posed a big risk on the business.
Based on an in-depth assessment of Premier Services needs and requirements, we identified Microsoft Dynamics 365 platform as the best fitting and the most cost-efficient solution.
We agreed to use an Agile development approach where we worked very closely with Premier Services team to build a bespoke solution based on their business processes. Also, it meant that they could break down the project into smaller “chunks” and this flexibility was very important to the business owner.
Apart from protecting the business from an imminent risk of an old solution failing and causing major disruptions to the business, it has also delivered the following benefits:
- Saving a minimum of 4 hours per day of admin time on data entry tasks.
- Increased staff productivity and improved customer service by spending less time looking for information and being able to help clients faster.
- Increased profits due to better customer service and higher client retention.
What can we do for you?
At Managed IT Experts we believe in listening to our clients. So, the first thing we do is sit down with you and talk about your organisation.
After hearing your business needs, we can then do a full, impartial business IT assessment. Analysing where you stand – including any shortfalls in your IT systems. Your detailed report will also be accompanied by a quote for a fixed monthly fee for Managed IT Support service.
We also guarantee that there will not be annoying follow-up calls if you decide that Managed IT Support is not for you.
Call us now on 01383 722225 to schedule a call or an on-site visit.
Let us take care of all your IT needs.
Our only aim is keeping customers like these happy
- Business Centres
- Digital Services
- Financial Services
- Golf Clubs
- Legal Services
- Letting & Estate Agencies
- Office Supplies
- Printing Services
- Professional Services
- Public Sector
Great service, always willing to help, even when it's not a straightforward problem. Always polite and friendly on the phone.
Extremely happy with the service. I emailed at 8.34, before you opened, and it was resolved at 9.05 🙂 Thank you!
Super prompt and helpful service, sorted my problem. Many thanks!