What are the core benefits of ‘Block of Hours’ IT support?

When customers come to us they have a choice between our fully Managed IT Support service and our ‘Block of hours’ IT support. Our Block of Hours support has a number of benefits:

  • The ability to spread the cost of IT support for a regular monthly fee
  • A Service Level Agreement that means we provide Guaranteed Response Times
  • All IT requests are logged and reported back to you for full accountability
  • Only time spent on support is counted (no minimum charges per support incident)

Find out more about our range of IT support solutions here.