Managed IT Support Case Study

Fife Council’s fully serviced business centre in Dunfermline presented us with the challenge of upgrading their outdated IT infrastructure. The goal was to foster a more efficient workspace for both the centre’s team and the diverse businesses utilising their facilities, alongside promoting digital content dynamically in their foyer.

Situation Overview

The Dunfermline Business Centre was operating with limited IT capabilities, which hindered the effectiveness and efficiency of its operations. Moreover, there was a specific need to enhance the digital content display on the large screen within the centre’s foyer, adding an extra layer to the challenge.

Objective

Our mission was to modernise the IT infrastructure to not only streamline the centre’s operations but also to significantly improve the service experience for its users. This upgrade was crucial in supporting the centre’s ambition to be a leading facility for local authority business services in Dunfermline.

Strategy and Implementation

In collaboration with Fife Business Centre, we deployed cutting-edge IT solutions that revitalised their welcome and reception services. Our approach included the enhancement of video capabilities within meeting rooms, incorporating virtual desktops, and enabling remote control of projectors.

Key achievements include:

• Implementation of energy-efficient infrastructure, projecting savings of 40-50% or approximately £2,167 over five years.
• Capital savings on IT equipment totalling £9,244.
• Introduction of compact, noiseless IT solutions, enhancing the centre environment.
• Quick disaster recovery solutions, significantly reducing business downtime and bolstering continuity planning.

Additionally, we integrated our Managed IT Support service, providing Fife Business Centre with round-the-clock, comprehensive IT management. This service includes:

• 24/7/365 IT support, both remote and on-site.
• Proactive monitoring to pre-emptively address IT issues.
• Access to our experienced IT professionals and dedicated account management team.
• A transparent, single monthly fee structure for budgeting simplicity.

Results

The transformation at Dunfermline Business Centre has been profound:

• Notable improvement in operational efficiency and environment quality.
• Financial savings exceeding £11,411 over the initial five years.
• Significant reduction in IT management burden, allowing the centre to concentrate on their core objectives.

Lessons Learned

This project underscored the impact of modern IT infrastructure on operational efficiency and cost savings. It also highlighted the value of proactive, comprehensive IT support in facilitating uninterrupted business operations.

Transforming the IT landscape for Fife Council’s Dunfermline Business Centre not only improved its operational efficiency but also positioned it as a leader in facilitating local authority business services. Our partnership has delivered tangible benefits and set a foundation for continuous improvement and innovation.