Managed IT Experts

Managed IT Experts is a long established, premier IT solution provider based in Dunfermline, Fife and looking after clients in Scotland as well as around the whole of the UK.

We practice what we preach all the IT solutions that we offer to clients are used in our own office, and Dynamics 365 is not an exception. So, the recommendations you get from us are based on first-hand technical and business experience.

Managed IT Experts

Business Requirements

The company has always been big on systems and processes, and over the years we kept adding different software applications that would take care of a particular function. However, we reached a point where we had six different business applications, and most of them wouldn’t “talk” to each other.

It created so-called “data silos” and as the business grew it was more and more challenging to make sure that there’s a smooth flow of information within the business.

Business Solution

After spending a lot of time reviewing different solutions on the market and some of the well established PSA (Professional Service Automation) tools in our industry like Autotask and Connectwise, we decided to investigate Dynamics 365 CRM option.

Once we have realised how powerful and flexible Dynamics 365 was we have instantly fallen in love with it, and the rest is history. In less than a year we managed to eliminate four of the business applications that we had and move the functionalities across to Dynamics 365 – CRM, helpdesk, project management, and client satisfaction surveys.

Also, on top of that, we got rid of at least four spreadsheets that were used in the past to “glue” different parts of the systems together. Now, the remaining three third-party applications remained as there was no need to re-invent the wheel. However, to assure a smooth data flow in the company we have integrated them with the Dynamics 365 – Xero for accounts, and SolarWinds for remote monitoring and management.

Business Benefits

One of the key benefits of Dynamics 365 for us was the ability to customise and tailor it to our exact business needs and our, in some cases, unique processes.

Also, it was very easy to integrate Dynamics 365 with the rest of Microsoft technology like Office 365 and LinkedIn that Microsoft owes. All this meant that we could have a very rapid implementation cycle and at the same time reduce project costs.

So, now we can confidently say that we are a data-driven business. We have a solid basis to continue growing and satisfying even more clients with our excellent customer service driven by solid processes and systems.

What they said

Dynamics 365 has transformed our business in many ways and looking back it was a real no-brainer decision. Now, our focus is on helping other businesses to achieve the same kind of business benefits and value that Dynamics 365 can deliver.

David ShusterManaging Director at Managed IT Experts in Dunfermline

What can we do for you?

At Managed IT Experts we believe in listening to our clients. So, the first thing we do is sit down with you and talk about your organisation.

After hearing your business needs, we can then do a full, impartial business IT assessment. Analysing where you stand – including any shortfalls in your IT systems. Your detailed report will also be accompanied by a quote for a fixed monthly fee for Managed IT Support service.

We also guarantee that there will not be annoying follow-up calls if you decide that Managed IT Support is not for you.

Call us now on 01383 722225 to schedule a call or an on-site visit.

Let us take care of all your IT needs.

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Straight to the point and very helpful. Knew exactly how to resolve the issue

Ronnie Paterson


I was really happy with the service I got from Managed IT. They went above and beyond to sort internet issues at one of our business centers and completed work over and above their contract. Would highly recommend them.

Nicola Galloway

Dunfermline Business Centre (Fife Council)

Great service, always willing to help, even when it's not a straightforward problem. Always polite and friendly on the phone.

Emma Rider

CarePlus (Scotland) Limited
All Testimonials

Just some of the businesses who trust us with their IT